How to contact tech support on TikTok

Most often, in TikTok, help from the support service is required by erroneously blocked users. With the right approach to the issue and a clear statement of the problem, specialists will return the channel to the owner. Submitting a request for recovery or troubleshooting occurs through a special link on the site or e-mail.



TikTok’s technical support service is considered an indispensable tool. Experts help solve different types of issues.


Why do you need it

The technical support in the application performs standard functions for removing locks, restoring access to the channel in case of hacking. There is no special telephone hotline – the main office is located in China, it is impossible to reach them with a push-button handset. Users from other countries are encouraged to send inquiries through letters and appeals.

Help. TikTok technical support mail:

For what problems

Support specialists are contacted when problems arise related to:

  • by registering an account;
  • confirmation of the phone number;
  • by entering your profile;
  • saving video materials;
  • change of personal information in the questionnaire, etc.

Note. Before contacting technical support, you can search for a solution to your problem in the subsection “Frequently Asked Questions”.

What is important when contacting

To avoid ignoring the request, the user should:

  • describe in detail the problems encountered;
  • add a screenshot confirming the problem;
  • specify work email.

The speed of response depends on the availability of all of the above.

Is authorization required

You don’t have to go through verification to apply. It is enough to visit the network page, select the “Problem Reporting” block, the required subsection and indicate the e-mail for the reply.

The project administration reserves the right not to respond to individual requests. Most often, they relate to blocking videos or an account (for example, if the author posted clips that violate community guidelines).

Note. In case of a hacked profile, the message contains the registration date, information from the description, a screenshot and a nickname.

Opening and waiting times

According to the instructions, complaints are resolved within 10 days. If during this time the administrator has not sent a response, it is worth repeating the application.

The letter will come by email. Exceptions include technical problems that are resolved in TikTok through a dedicated support chat.

Where to see the answer

It is reflected on the tab with incoming messages, where you can also find your own requests. The second option is via email.

Why not responding

Technical support ignores the request in the event of:

  • vague request – moderators are waiting for a clear question with a description of the problem, and not a lengthy statement with deviations from the topic;
  • service load – a large stream of messages arriving at the same time increases the waiting time for a response;
  • network problems – sometimes the request is not sent due to server problems;
  • an incorrect email address – an incorrectly specified contact in the “Mail for communication” block deprives the user of the opportunity to read the response.

Important. Please read the instructions before submitting your application. They contain questions that moderators have the right not to answer. Sometimes ignoring is associated with a high frequency of messages from one Tiktoker – attempts to write daily quickly send the participant to the black list of spammers.

Where to find instructions

Users are offered two options for finding answers to their questions: using a mobile device or a personal computer. The information contained in the instructions is identical.

How to contact technical support in Tik Tok

Via phone

To complete the procedure, it is enough:

  • open TikTok in the gadget (you can not go through authorization);
  • click on the sign with a man located in the lower right corner;
  • click on the three dots above;
  • select “Support” / “Support Center” in the menu settings.

Most of the problems that arise are described in detail here. You can solve your problem without long waiting for a response from the duty moderator.

Via computer

You can read the rules and communicate with the administration of the application via a PC. This requires:

  • Visit a social network through a browser without confirming login.
  • Review the community guidelines (regarding responsibilities and rights).

The user should remember about certain nuances that can cause problems with the social network:

  • ByteDance is the sole owner of the rights to all content created on the resource;
  • when more than 10 complaints are received on the channel, the page is automatically moderated;
  • the author is responsible for the account security – you need to use the security center, set a complex password.

You also need to pay attention to the separate requirements for the age of users and the type of materials that are allowed for publication.

How to contact technical support in Tik Tok

How to contact

Tiktoker can create an application through the application, support center, other social networks. There is a separate line for business matters.

Via app

To get help you need:

  • Open TikTok profile.
  • Click on three points and move to the “Security” block.
  • Go to the Problem Reports subsection and select the appropriate category.
  • The process ends with an action confirmation.

Via Support Center

The service is located at It contains the principles of the platform’s operation, information on how to troubleshoot basic problems. If there is not enough time to search for materials among many others, it is enough to enter a query into a search engine.

Via other social networks

TikTok has created special communities in the “Help” style on other social networks.

Title Address

Via Business Support Center

The subsection was created for communication with companies, journalists, profile owners. Only business questions about business are considered here, any social network or email is used to create them.

For whom / what Email
Promotional question
Southeast Asia
Complaints about advertising
Questions from private users
Latin America

Common Problems

For common questions, you need to contact the moderators.

Unlock Videos

To bypass the ban on your own:

  • Log in to TikTok and find the video in blocked ones.
  • Go to three dots and click on Save.
  • Upload to the gadget.
  • Move to the clip editing application.
  • Create new cover, change track.

By the way. Be sure to include other tags in the description when adding to the feed.

Blocking can be enabled when:

  • copyright infringement (they must be purchased before using the songs, and not just downloaded);
  • propaganda of violence against people and animals;
  • using inappropriate tracks;
  • demonstration of parts of a nude body, firearms, cold weapons.

Note. The block is received by authors posting false information.

The user has the right to submit to arbitration. To create an appeal, just click on the notification about the deleted video and challenge the ban decision.

Unlock Profile

How to get your account back:

  • After entering the application, click on the image of the man.
  • Enter verification data.
  • Select a recovery method: phone or e-mail, click on the arrow.
  • Enter the received combination in a special column or follow the link from the letter. A window for entering a new password will appear.

The lock is related to:

  • using bots – for likes, etc.;
  • insulting social network employees;
  • posting videos with elements of porn, insults, etc.

Users who send spam are also blocked.

What to do

To restore your account, you must directly contact the moderators, you should not wait for a quick decision. If the answer is negative, it is easier to create a new profile than to break the tenacity of the administration, while retaining the previous nickname (so that subscribers can find the channel).

Reporting another user

Each member can report a competitor. To do this, it is enough to submit a request to the administration.

What you can complain about

Tiktokers draw the attention of moderators to shocking videos, offensive comments related to race, sexual orientation, etc. Do not forget about responsibility for false information.

How to submit

There is a “Complain” button next to each video or comment. After pressing it, the system displays a window in which you need to describe the reason for the request.


The system provides a section in which you can praise or scold the social network. In order not to get banned, you must speak extremely correctly and politely.

What can you write

The following is left on the page:

  • wishes;
  • complaints;
  • feedback on server usage.

Tiktokers can make suggestions for the work of the service.


A special profile has been created on the page, where the user can share his opinion about the social network.

Issues related to the performance of Tik Tok, undeserved closing of the profile and deletion of video materials are resolved through the technical support service. Several communication options are provided for communication.